FAQ
1. General Information
What is Art Unlock?
Art Unlock is an international directory that connects artists, institutions, cultural services, and the public in a single digital space, facilitating visibility and direct contact without intermediaries.
Who can join Art Unlock?
Artists of all disciplines and career levels, as well as galleries, museums, collectives, residencies, cultural organizations, and art-related services.
How does the platform work?
Each user creates a profile according to their category and chosen plan. This profile is integrated into the directory, appears on the global map, and can be viewed by the public, collectors, curators, critics, and other institutions.
What is the difference between the free plan and the paid plans?
The free plan provides basic access (1 image, minimal data, and location). The paid plans expand visibility with more comprehensive pages, more images, a biography, an artist statement, links, event credits, and priority publishing.
Does Art Unlock take a commission on sales?
No. Sales are managed directly between the artist and the buyer. Art Unlock facilitates visibility and contact but does not charge commissions.
2. Memberships and Registration
What plans are available and what do they include
There are four membership levels: Emergent (or Basic), Popular (or Establish), Professional, and Master (or Premium). Each offers different benefits in image capacity, detailed information, event credits, and faster publishing times.
Can I change my plan after registering?
Yes. You can upgrade or downgrade your plan at any time from your user dashboard.
Can I cancel my membership at any time?
Yes. Cancellation is immediate and without penalties.
What payment methods do you accept?
We accept international credit and debit cards, as well as other digital payment gateways that will be added progressively.
Do memberships renew automatically?
Yes, unless the user disables automatic renewal from their dashboard.
What happens if I register after the launch period?
You can still join, but you will not have access to the 50% lifetime discount available only during the launch Open Call (September 1 – December 31, 2025).
Is there any special benefit for applying during the first call?
Yes. Participants in the first Open Call receive a permanent 50% discount on their paid memberships.
What if I am a low-income artist or cannot afford it?
You can request support via an online form. Our team will evaluate your case and look for a viable solution. The process may take up to 3 months, depending on the volume of applications.
3. Artist Profiles
What information do I need to create my profile?
Basic details, discipline, location, images of your work, and depending on the plan, a biography, artist statement, external links, and details about your space.
Can I modify my information after creating my page?
Yes. Your profile is editable at any time from your user dashboard.
What type of images can I upload?
Formats: JPG or PNG. Recommended minimum resolution: 150 dpi. The number of images depends on your membership plan.
Can I change my location if I don't have a permanent studio?
Yes. You can update your address at any time when working in a residency, exhibition, or other temporary space. Furthermore, on the Professional and Master plans, you have the option to register only your website if you do not have a stable physical space.
Can I include links to my social media or website?
Yes. This feature is available starting with the paid plans.
How long does it take for my profile to be published, according to the plan?
Free: 7–40 days Popular: 7–30 days Professional: 7–15 days Master: 7 days
4. Institutions and Services
Can galleries, museums, and cultural organizations also register?
Yes. There are specific plans for institutions with tailored benefits.
What information should institutions include in their profile?
Programs, exhibitions, represented artists, opening hours, and location.
What types of services can register on the platform?
Printing, framing, transport, logistics, space rental, equipment rental, design, marketing, web development, and other services useful for artists and institutions.
What benefits do institutions or services have compared to artists?
Targeted visibility, access to a target audience, and the ability to connect with artists, residencies, and collectives in one space.
5. Events
Who can publish an event on the platform?
Registered artists, institutions, or services. External users can also publish events by purchasing credits.
What types of events can be announced?
Exhibitions, workshops, residencies, conferences, fairs, and open calls.
What does publishing an event include?
A standardized postcard (10×8 inches, vertical, 150 dpi), basic information (dates, location, organizers, participants), and external links.
Do membership plans include credits for publishing events?
Yes. Each plan offers a monthly amount of credits.
Can I buy additional credits if I don't have a membership?
Yes. They will be available in separate packages.
How long does it take for an event to be published?
Between 1 and 7 business days, depending on the volume of requests.
Can I schedule an event for a future date?
Yes. You can upload it in advance, and it will become visible on the date you specify.
6. Security and Privacy
Will my email and phone number be publicly visible?
No. Only basic details and the studio location are displayed.
How do interested parties contact me?
Through a secure internal messaging system.
How does Art Unlock protect my data?
With security protocols, dedicated servers, and compliance with data protection regulations.
Can I report a false or inappropriate profile?
Yes. Each profile has a report button, and the team will review the case.
7. Marketing and Visibility
How does Art Unlock promote profiles and events?
Through email marketing campaigns, social media, newsletters, and strategic collaborations.
Who does the Art Unlock network reach?
Artists, institutions, curators, collectors, critics, cultural agents, and a specialized audience.
Can I be featured in newsletters or on social media?
Yes. Paid plans have a higher chance of appearing in featured promotions.
What is the global studio map and how does it work?
It is an interactive tool that shows the location of registered artists, institutions, and services worldwide.
8. Accessibility and International Reach
In what languages will the platform be available?
Initially in English and Spanish, with the possibility of expanding to other languages.
Can I register if I live outside the major art capitals?
Yes. The platform is global, and any location is valid.
Is the platform's reach global or only in certain regions?
Global. Any user in the world can participate or view the profiles.
9. Technical Aspects
What devices does the platform support?
It is optimized for desktop, tablet, and mobile.
What if I have problems registering or uploading my images?
You can contact technical support from your dashboard or via email.
Is technical support available?
Yes. We offer basic assistance via email and help documentation.
Which browsers are compatible?
The most common ones: Chrome, Safari, Firefox, and Edge in their updated versions.
10. Special Calls and Open Call
Is the launch Open Call mandatory to participate?
No. You can join later, but you will miss out on the launch benefits.
What happens if I register after the Open Call closes?
You can register at any time, but without the 50% Lifetime discount.
Will there be future calls with similar benefits?
Yes, but each edition will have different terms.
How does the international Open Studios event in August work?
The most common ones: Chrome, Safari, Firefox, aThroughout August, artists open their spaces (physical or temporary), and the public can visit them. It is a globally synchronized event.nd Edge in their updated versions.
11. Public and Visitors
Does the general public need to register to access the directory?
No. The directory is public and open.
As a visitor, how can I contact an artist or institution?
Through the internal messaging system.
Can I attend announced events even if I don't have an Art Unlock account?
Yes. Event information is public, unless the organizer indicates otherwise
12. Support and Contact
How do I contact the Art Unlock team?
Through the contact form on the website or by official email.
Where can I find the latest updates or news?
In the news section of the site and on our social media channels.
Do you have official social media accounts?
Yes. The links will be available in the website’s footer.
Can I send suggestions to improve the platform?
Yes. We value all proposals and review every suggestion received.